PLAYER SUPPORT

Hoops Heroes support

Need help with the app, TestFlight builds, accounts, or cloud save? We are here for players on iPhone and on the web.

Contact

Email [email protected] and include your device model, iOS version, and app version (shown on the in-game HUD).

The game will not load on my phone: Update to the latest TestFlight / App Store build, force-quit, and reopen. Still stuck? Email support with a screenshot of any error text.
I lost control on the court: Drag anywhere on the court to move. Make sure you are not paused (top-right II). Update to the newest build if an older release blocked touch input.
Do I need an account?: No. You can play offline. Signing in unlocks cloud save, leaderboards, and synced settings on the web game.
Purchases & refunds: In-app purchases (when available) are handled by Apple. For billing issues use Report a Problem in your Apple ID purchase history, or contact us and we will help route the request.