PLAYER SUPPORT

Hoops Heroes support

Need help with the app, TestFlight builds, accounts, or cloud save? Sign in with your game account to open tickets and chat with our team in the help portal below.

Common questions

The game will not load on my phone

Update to the latest TestFlight / App Store build, force-quit, and reopen. Still stuck? Submit a support request with a screenshot of any error text.

I lost control on the court

Drag anywhere on the court to move. Make sure you are not paused (top-right II). Update to the newest build if an older release blocked touch input.

Do I need an account?

No to play offline. Signing in unlocks cloud save, leaderboards, synced settings on the web game, and the support help portal.

Purchases & refunds

Purchases on iPhone are billed by Apple. Purchases on the web are billed through our payment provider. See our Terms of Service for billing, refunds, and subscription cancellation. For Apple billing issues you can also use Report a Problem in your Apple ID purchase history, or submit a billing support request.

Legal

Read our Terms of Service and Privacy Policy.